Frequently Asked Questions
Q. How long do orders normally take?
All orders are processed within 1 - 5 business days, unless otherwise stated in the listing description. Please allow up to 5 business days during sales and holiday periods, as well as extended shipping times. We ship ALL orders from Australia.
Pre-produced items ship same business day or next business day.
Due to the custom nature of custom items please allow 3-5 business days for production. If a design is complicated or requires additional set up production can take longer.
Q. Do you provide proofs for custom orders?
We aim to turn custom baby name announcements and custom wooden items very quickly (typically within a couple of working days). We therefore do not send proofs for these items unless requested.
Please provide your custom details 100% correct as we use the details provided to create your design.
Q. How long does shipping take?
Postage outside of Australia is available, but please be aware that postage times for these order may be extended longer than our normal estimated times due to the current pandemic situation.
The following shipping guidelines from Australia to the rest of the world are based on non-peak seasons as advertised by Australia Post, our national postal service. These timelines apply after your order has been designed and made:
|New Zealand||6-14 business days|
|Singapore & Hong Kong||6-12 business days|
|United Kingdom||10-20 business days|
|Europe||10-20 business days|
|US & Canada||12-18 business days|
|All other countries||12-20 business days|
The above mentioned shipping times are just a guideline and in many cases your order will arrive sooner. However, we’re not responsible for delays in shipping times due to postage service delays or any other set backs that stem directly from circumstances beyond our control.
When international shipping is arranged, the customer is responsible for all customs/duties fees, if applicable. International postage is sent as regular air mail which cannot always be tracked. Please allow up to 30 business days for your order to arrive to you from Sydney, Australia after it has left our studio. Please note that not all countries allow for tracked postage internationally. If you have questions regarding postage to your location, please send us a message prior to placing your order.
Q. I want to have a custom sign made, what format do you need the file to be?
Ideally your logo needs to be in a .EPS or .AI file make sure your designer flattens all transparencies in your files and outline all fonts. If you send a file without fonts outlined, we might not have the font associated with your text and will require the original font installation file. If this file format is not available its not a problem we can make anything work however there may be a small design fee if we need to convert your logo for you from a .JPEG .PDF or .PNG (we will let you know in advance if this is needed)
All of the above information is as a guide only, and is subject to change without notice. Any information provided to yourself from CoCreative is considered to be the fact if differing from the above FAQ.