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Frequently Asked Questions

Q. How long do orders normally take?

Our personalised products are made to order, our recommendation is for customers to allow up to 1-2 weeks for your items to be created, sorted and posted. This refers to the time to make your order - before the Postman collects it - often it's much quicker than this. Typically you do not hear from us until the order is shipped.

Most items in our range will be made and on their way to you within 5 business days. However, it really does depend on which type of product/s you've purchased and where we're at in our production schedule at the time. Your order could be shipped 2-3 days after you’ve placed it, or it could take up to 10 working days before it’s on its way to you.

Note we custom make every item and in period of sale or promotion timing can be extended.

SIGNAGE/CUSTOM REQUESTS/MATCHBOXES: Please note for signage/matchbox order and new custom items turnaround is approx. 2-3 weeks as we often have to order in material and these items take longer to design and produce.

When ordering matchboxes over 1000 units the turnaround is 4-6 weeks due to the machine set up and mass production timing.

If you're unsure about your order arriving in time for a special occasion, we're happy to help meet an achievable time frame whenever possible. We just need to know about it in advance, so feel free to shoot us an email and we'll let you know what's possible :)

Often we’ll be busy making your order and you may not hear from us until your order is produced and on it's way.

During a sale period, Father's Day, Mother's Day, Easter & Christmas our turnaround time may increase.

We understand you're excited and keen to get your order and thank you for your patience and for supporting our small handmade business.

Q. Do you provide proofs for custom orders?

We send proofs for some items such as business signage and our custom matches. You will be sent a proof over email within approximately one week. Please ensure to get back to us straight away for quickest production, delays in approval or if changes are required tot he art may delay your order.

For all other items we aim to turn our items around quickly. We therefore do not send proofs for majority of items unless discussed and agreed on prior to check out. Please note requesting a proof may delay your order.

Please provide your custom details 100% correct as we use the details as provided to custom create your design.

Q. How long does shipping take?

Postage timing within Australia will depend on where you're located and which postage you opted for during check out.

When your parcel is ready to be picked up by the postman, you'll receive a Shipping Confirmation email. Please note FREE shipping is often untracked.


Q. I want to have a custom sign made, what format do you need the file to be? 

Ideally your logo needs to be in a .EPS or .AI file make sure your designer flattens all transparencies in your files and outline all fonts. If you send a file without fonts outlined, we might not have the font associated with your text and will require the original font installation file. If this file format is not available its not a problem we can make anything work however there may be a small design fee if we need to convert your logo for you from a .JPEG .PDF or .PNG (we will let you know in advance if this is needed or send a link for the extra services)

Q. What is the best way to reach out about something?

Please get in touch with us via email Please ensure to provide your order number and where you purchased (as we also sell on Etsy, Hard To Find, Ebay & Amazon). We recommend not to contact us over social media as these messages are not always seen.

Q. Can you provide graphic design services.

Yes, we're a team of trained designers. Get in contact about how we can help.

Magnetic item disclaimer:

Variations in the magnetic properties and gloss levels of refrigerator surfaces may affect the performance of our planner's magnets. In rare instances, these differences can cause the planner to slide down or potentially scratch the surface, especially on black-painted fridges. Unfortunately, we cannot predict these issues in advance due to the unique characteristics of each refrigerator. Although such occurrences are uncommon, we encourage you to take this into consideration when choosing our product. Rest assured, these incidents are very rare.

Wood Supply Update:

Please note that due to a current shortage of wood, we are revising our wood supply, which may cause a difference in the appearance of your recent or upcoming orders. However, we want to assure you that all the wood we use is still certified by the Forestry Commission. Please keep in mind that the wood's natural color and thickness may vary from your previous orders. We appreciate your understanding and thank you for your continued support.

Q. Can I expect my order before Christmas 2024?

Last orders for Australian Christmas delivery - is the 26th of November and Santa Boards/Christmas items can be ordered until the 8th of December all with Express post only. Orders placed after this date we can't 100% guarantee delivery.

We suggest all items over this peak period be sent with express shipping.

Standard International sending vary depending on destination and the chosen delivery service see most accurate timing here:

Please understand items will have a custom turnaround time on top of shipping which can be seen when you add the item to cart.

Christmas deliveries may be affected by factors beyond our control - please upgrade shipping and reach out if a gift.


All of the above information is as a guide only and is subject to change without notice. Any information updates provided to yourself directly from the CoCreative team is considered to be the fact if differing from the above FAQ.